Why us

  • Our promise

    For over 230 years Lodge Brothers have been handling the funeral arrangements for the local communities in which we are based. During all this time we have built up an enviable reputation for quality, based on a compassionate and highly professional approach to managing our clients requirements.

    Six members of the family now manage Lodge Brothers, the seventh generation of the same family to run the Company.

    Family Funerals Trust Limited is a company owned by Lodge Brothers (Funerals) Limited. It has been established to to co-ordinate and adminster Funeral Pre-Planning and Pre-Payment on behalf of our network of Funeral Directors.Our philosophy is that it is a privilege to serve the communities we work in. We offer an uplifting and welcome change. Privately run, our company has been managed by the same family through seven generations and we are proud to say we have brought sensitivity, understanding and personal attention to every funeral we handle.

    We guarantee there will be no additional costs at the time of the funeral, to either the funeral plan or fees as specified in your plan paperwork, no matter how much funeral costs and fees may increase. However, if you were to move from the address stated in the plan, additional fees may apply. Unfortunately, some of these fees are out of our control. Alternatively, you would be entitled to a full refund less the membership fee. Free of financial anxiety your loved ones can concentrate on mourning your passing and celebrating your life. 

    We offer a full refund within the first 28 days of purchasing your plan so if you change your mind your money will be returned in full. 

    Additionally all of our Funeral Directors are available 24 hours a day, every day of the year, making it a service that works to your needs and time constraints.
  • Code of practice

    The Funeral Planning Authority is the regulatory body set up by the Funeral Planning Council Limited and the National Association for Pre-Paid Funeral Plans to ensure high standards of professional conduct. Above all the FPA is there to safeguard money paid for pre-paid plans so that, when the time comes, a funeral is provided in accordance with the plan.

    Family Funerals Trust is a founder member of the FPA and is dedicated to upholding its high standards. 

    Family Funerals Trust Limited was formed by Lodge Brothers Funeral Service, which itself is at the forefront of the funeral business with a legacy and a reputation recognised and much admired throughout the industry.

    In December 2015, Lodge Brothers demonstrated their continued commitment to the Investors in People program by being awarded the Gold standard, which represents further recognition of the advances they have made and the development of staff within the company.

    It is this legacy that is the strength behind Family Funerals Trust. A company that not only abides by the Code of Practice but is also continually striving to give its customers the best possible service.
  • Testimonials

    We don’t expect our customers to write and tell us what they think of our service but so many of them do. We gain great satisfaction from knowing that we have helped so many people cope with their darkest days. Here are extracts from some of the more recent:

    Very many thanks to you, for personally attending Vera’s funeral yesterday and to your excellent staff for carrying out such a professional job. At the time that she set out her wishes for her funeral, Vera knew exactly what she wanted: yesterday her wishes were achieved.

    Dear Jackie, may I thank you for your kindness and attention during the whole period following *****’s death, from the first phone call (and the courtesy and professionalism of the gentlemen who collected ***** ) to the funeral itself and the many phone calls between and since, you have been everything that is supportive, sympathetic and helpful. I sorely needed it and I am very grateful.
    Mrs L – Beverley, Yorkshire

    My Brother and I just wanted to write and say a huge thank you for the way you handled our mother’s funeral on the 10th October. At a very difficult time we were impressed with the support, sympathy and the professionalism that encompassed everything from arranging the funeral down to the actual day and subsequent interment of ashes on Friday. In this day and age I find people are very quick to complain but not so to compliment on a service provided well. Would you please pass on our thanks also to the lady who provided tea and baby support during our visit to your premises, it was very nice of her. I have informed anyone who has asked about our arrangements, what a superb job that was done. Verbal recommendation can be quite effective! Many thanks again.
    Mrs D - Swindon

    I would like to thank you for the care and professionalism you showed to my family before, during and after the funeral and interment.
    Mr B - Peterborough

    I would like to express the family’s thanks for all your assistance following Mothers recent death. What was extremely helpful to us and me in particular was the efficient and precise way in which all the necessary arrangements were made. The easy contact by phone and e-mail supported by the straight forward correspondence made what was a traumatic time much more bearable.
    To all I spoke to, I can only thank for their courtesy and particularly to Heidi who has been my main point of contact throughout.

    Mr B - Southampton

    Nigel, firstly, just a little note to say “Thank you”, but it doesn’t seem enough, words don’t seem sufficient.
    I was so impressed with your elegant fantastic gentlemen, and the very clean cars. So many people commented on how the service sheet at the service of thanksgiving was printed and presented. Even more, I was so delighted with Andrea on Tuesday morning, an exceptionally memorable day, we couldn’t have done it without you, your staff or Andrea.
    Thank you for all your support.

    Mrs C - Somersham

    May I thank all of you at Lodge Brothers for the most excellent, thoughtful and thoroughly professional funeral service. It was impeccably organised, sympathetically dignified and came complete with welcome moments of spontaneous levity to ease our emotional passage through the experience.
    Mr P - Shepperton

    I would like to thank Pat and Carol for their kindness, helping me through the most difficult job I have ever had to do. Forever grateful.
    Mrs G - East Molesey

    Just a quick note to say thank you for everything you did to make the funeral such a great send off. Victoria was fabulous and the whole event was definitely Arthur . Thanks Again for everything.
    Miss C - Brentford

    Thank you most sincerely for the funeral, we wanted the best for her and you certainly gave her just that.
    Mr & Mrs R. Cunningham, Ruislip

    My Father has asked me to write on his behalf to say thank you for the wonderful service you have offered us for my mother's funeral. At a difficult time you dealt with everything with the greatest of care and consideration, which has certainly made the last few weeks that little bit easier. Could you also pass on our thanks to Reg and his team for their courteous and dignified help on the day. (Sunbury)
    Mr R - Sunbury

    I should like to thank you so much for the excellent arrangements for our mother’s funeral. It all went off very smoothly. The personal support that you gave us was very much appreciated and I really needn’t have worried so much. Thank you again for helping us through a very difficult period.
    Mrs G – Guildford

    Many thanks for your kind assistance with all the arrangements to do with my father’s passing, and funeral. You were so patient and helpful and it was much appreciated by us all. Similarly, please pass our thanks to the gentlemen involved directly on the day of the funeral.
    Mr C - Hampton Hill

    Thank you all so much for the wonderful job you did for my Father. Everything was so right!
    Mrs B – Somersham


    I felt that it was important to tell you that at such an emotional time your staff at Windsor provided an exemplary service being helpful, respectful and unobtrusive. Please convey our thanks to Jill Palmer in the office and Paul Bye and staff at the crematorium. (Windsor)
    Mr B - Camberley


  • Robert Lodge - Chairman of Lodge Brothers

    Dip FD

    Robert is Chairman of Lodge Brothers (Funerals) Ltd, who have been established since c. 1780, and are now a seventh generation family business. Robert has been a qualified Funeral Director for over 20 years and is a past President of The London Association of Funeral Directors, having served as President for two consecutive terms of office.

    Lodge Brothers' reputation has been built on the core principles of offering their clients compassion, respect and care at all times. The Lodge family see being able to help the bereaved at their time of need as a privilege and one they are proud to be entrusted with.
  • Michael Lodge - Trustee

    B.SC. (Hon).ACA, Dip FD

    Michael is the finance Director of Lodge Brothers and is a qualified accountant with a wealth of experience. Prior to joining the family business Michael worked for Pricewaterhousecoopers Accountants as a senior Executive.

    Michael is also on the board of the National Association for Pre Paid Funeral Plans (NAPFP)
  • Neil Reynolds - Actuary

    Neil qualified as an actuary in 1992, and is the actuary to the trust. He has over 25 years experience in financial services and works for the leading consulting firm Oliver Wyman, where he advises other funeral plan clients, as well as insurers, regulators and government bodies.
  • John Summers - HSBC Fund Manager

    John is a Director with HSBC Global Asset Management and is the Discretionary Wealth Manager responsible for the Family Funerals portfolios. He joined the investment industry in 1983, moving to HSBC in 1986, and has worked with international and UK clients, corporates and individuals. John is a Chartered Fellow of the Chartered Institute for Securities & Investment (CISI).

    HSBC Global Asset Management has assets under management of $429bn (as at 31 March 2016), combining the advantages of worldwide presence and scale with local knowledge and service to provide comprehensive investment solutions to meet the needs of a diverse client base. HSBC Global Asset Management is part of the HSBC Group, one of the world's largest financial services organisations.
  • Nicola Vincent - Professional Trustee

    Nicola Vincent qualified as a solicitor in 1994 and was a partner with Mundays LLP. She now works as a consultant solicitor for three law firms. She has considerable experience advising both public and private companies on flotations, general corporate finance matters, mergers and acquisitions, joint ventures, shareholder arrangements, restructurings and company law points. She also advises partnerships (unincorporated and LLPs) on their structures and general partnership law issues.
  • Paul Delaloye - Professional Trustee

    Paul has over 25 years experience in the accountancy profession, and also helped to establish Family Funerals Trust back in 1992.

    Paul has been a trustee of Family Funerals Trust since 2004.