Privacy Policy

About us/ Your information


Family Funerals Trust Ltd ("we", "us" and "Family Funerals Trust") is committed to ensuring our site is absolutely secure for you to use and takes great care to protect your information.
This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.
When I visit your website what information do you gather about me?
We will collect details from you that we need to meet your requirements. So we may need your name, address, telephone number, e-mail, details of your next of kin and credit card information.
Credit card information will not be kept beyond the period of the transaction.

What do we do with the information?


We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:
to confirm identification when you contact us
to communicate with you in the event that any products or services you have requested are unavailable
to review the conduct of and to administer/operate your accounts
for statistical analysis, including automated techniques
for record-keeping purposes
for market research
to track activity on our website
to improve and monitor our customer service to you
for the prevention of crime and fraud.
We may contact you by post, email, telephone or fax for these purposes.

Will you share the information you receive?


We will disclose your information to the funeral directors that will carry out the funeral. We will only share information that is relevant to them.
In these circumstances, we will ensure that your information is properly protected and used in accordance with this privacy policy. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.

What about cookies?


Cookies are small text files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website, which enables the site to then track online traffic flow.
You can set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive any cookies at all. If you choose not to receive cookies you may not be able to use certain parts of our website.

The cookies we collect


exp_last_visit: Sets the datetime that the user last visited the site, and is set for both guests and logged in users. If not set, is automatically set to 10 years ago. Affects guests and logged in users.
exp_tracker: Tracks the last 5 pages viewed by the user, and is used primarily for redirection after logging in etc. Affects guests and logged in users.
exp_lat_activity: Every time the state is updated (the page reloaded) the last activity is set to the current datetime. Used to determine expiry.
exp_anon: A flag set by the user to determine if they are listed in the online users.

Changing the information we hold for you?


If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us at prepaid@familyfuneralstrust.co.uk or on 0203 540 6666. Please note we may require some of your changes in writing.

Changes to this privacy policy


There may be developments in how we use your data. This policy will be updated if any changes are made.